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These procedures are applied equally to all users and are intended to protect fair play and platform integrity. It is important to note that we care about our users, and all account-related requests follow established procedures designed to ensure safety and compliance. I have clearly stated that I do not want limits or alternatives — I want my account closed.This experience feels like I am being ignored and laughed at rather than helped.

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I was nervous about withdrawing my funds, so I contacted customer support. They say you can only withdraw £5k per week, but I have £26000 in my account and they won’t pay anything. I made a withdrawal and the company won’t pay and keep telling me to be patient. I won some money was paid with no problem then I wo a larger amount and they r refusing to pay me I have sent a number of things to prove my id saying its not acceptible they didn’t bother about taki… I will be requesting my money back through the bank.
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I have put over a couple of hundred pounds on this casino.but I got a bonus of 120 pounds which I went to build it up to a 1000 pounds when asking customer service they say my bet stuck I belive I rip… I payed deposit 25£ doesn’t comin forward they took money from bank so actually I got robbed never go online again from -5 star I have played a few times with Legion casino.I won £5000, then it was rejected due to verification of documents which was happy to do.I then withdrew £4000 and kept £1000 in my ac… Yesterday I have deposited £25 + 100% bonus wagered within 2h and won £1900 there was required to submit some docs as everywhere you play but I was shocked…

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• We are sorry to hear how strongly this has affected you and your perception of player protection.
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• I have repeatedly asked for my account to be closed permanently, and despite sending this request more than 20 times, my account is still active.Instead of respecting my clear request, Adrian…
• I payed deposit 25£ doesn’t comin forward they took money from bank so actually I got robbed never go online again from -5 star
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Thank you for sharing your detailed experience, even though parts of it have raised understandable concerns. It was withdrawn 11th Jan.I have alot or withdrawal. Your reply below 👇 I am now in contact with a VIP Manager (Adrian)The reply is very polite but we seem to still be waiting on withdrawal of £1000 (still pending) it’s now 13th Jan. We understand that frustration can arise from disappointing experiences. We understand how sensitive matters related to account closure and responsible gambling can be.
I withdrew my money and it was never transferred in my account. They decided that I had bet a too higher amount on a bonus game so too… I won £1300 and ensured I had wagered any bonus amounts so that I could make a withdrawal without any hassle. Superior graphics, makes playing timea real treat. Done a second deposit and didn’t get that bonus either.
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